THE EFFECTIVENESS OF INTERACTIVE MARKETING STRATEGIES ON TIKTOK LIVE STREAMING TO INCREASE BRAND ENGAGEMENT: A SYSTEMATIC LITERATURE REVIEW

THE EFFECTIVENESS OF INTERACTIVE MARKETING STRATEGIES ON TIKTOK LIVE STREAMING TO INCREASE BRAND ENGAGEMENT: A SYSTEMATIC LITERATURE REVIEW

Authors

  • Lydia Wulandari Budi Putri Institut Teknologi Harapan Bangsa, Indonesia

DOI:

https://doi.org/10.1234/ijebs.v2i2.113

Keywords:

Marketing Strategy, Interactive Marketing, TikTok Live Streaming, Brand Eengagement, Popularity

Abstract

The popularity of TikTok as a rising social media platform has attracted marketers to utilize its live streaming feature to increase brand engagement. This study systematically reviews existing literature on the effectiveness of interactive marketing strategies in TikTok live streaming for increasing brand engagement. This systematic review examines and synthesizes previous research findings on interactive marketing approaches and practices used in TikTok live streaming, as well as their impact on brand engagement. The research method used is a systematic literature search from various leading academic databases. Several studies show that there are obstacles and challenges in implementing these strategies, such as difficulties in attracting the attention of an audience with short attention spans, and limitations in measuring and monitoring the effectiveness of strategies in real-time. The TikTok platform, which is dominated by casual and entertainment content, can also be a challenge for marketers to effectively convey brand messages. The research results indicate that effective interactive marketing strategies in TikTok live streaming include two-way interaction, relevant and engaging content, and utilization of the platform's interactive features. Furthermore, research is needed to explore innovative practices of interactive marketing in TikTok live streaming and their impact on brand engagement in market contexts.

References

Ali Sair, S., Sohail, A., & Rafiq, S. (2023). Examining the Dynamics of Fashion Trends, Self-Brand Congruence, and Consumer Engagement, with a Mediating Lens on Brand Trust in Customer Brand Relationships. Academic Journal of Social Sciences (AJSS), 7(2), 150–162.

Arma, O. (2022). THE IMPACT OF VIRTUAL ANCHOR PERCEIVED WARMTH AND COMPETENCE ON CONSUMER PURCHASE INTENTION IN DIGITAL MARKETING. Artificial Intelligence Research and Applied Learning, 1(1). https://journal.dinamikapublika.id/index.php/aira

Azhari, S., & Ardiansah, I. (2022). Efektivitas Penggunaan Media Sosial TikTok Sebagai Platform Pemasaran Digital Produk Olahan Buah Frutivez (@hellofrutivez). Jurnal Sistem dan Teknologi Informasi (JustIN), 10(1), 26. https://doi.org/10.26418/justin.v10i1.45284

Bintang, A., Kasuma, H., & Rabbani, R. R. (2024). The Impact of TikTok Influencers Endorser on Consumer Purchase Intentions for Scarlet Whitening Brand. In Business and Investment Review (BIREV) (Vol. 2, Issue 2).

Chandrruangphen, E., Assarut, N., & Sinthupinyo, S. (2022). The effects of live streaming attributes on consumer trust and shopping intentions for fashion clothing. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2034238

Cheng, J., Zeng, X., & Zhu, Y. (2022). Marketing Strategy Analysis of Short Video Platforms in the Era of Internet Economy - Taking Tiktok as the Case. BCP Business & Management, 20. https://doi.org/10.54691/bcpbm.v20i.1106

Csikósová, A., Antošová, M., & Čulková, K. (2014). Strategy in Direct and Interactive Marketing and Integrated Marketing Communications. Procedia - Social and Behavioral Sciences, 116. https://doi.org/10.1016/j.sbspro.2014.01.444

Daffah, M. I., Kusumawati, A., & Wiyat, W. (t.t.). Unlocking emotional engagement: How tiktok live streaming transforms customer-brand relationships in the digital era. Jurnal Magister Ilmu Komunikasi, 10(2), p-ISSN. http://journal.ubm.ac.id/

Daoud, M. K., Alqudah, D., Al-Qeed, M., & Al-Gasawneh, J. A. (2023). Exploring the Effectiveness of Augmented Reality in Enhancing Brand Engagement: A Study of Digital Marketing Strategies. Quality - Access to Success, 24(196). https://doi.org/10.47750/QAS/24.196.10

Fauzy, M., Ahmadi, M. A., Management, P. S., Surakarta, U. M., Management, P. S., & Surakarta, U. M. (2024). UNCOVERING THE ROLE OF SOCIAL MEDIA MARKETING IN BUILDING BRAND LOYALTY : THROUGH BRAND EXPERIENCE Management Study Program, University of Muhammadiyah Surakarta. Also Read, 68–80.

Hidayatul Rachmad, T., & Probo Dwi Sasongko, Y. (2024). Digital Business Communication using TikTok Live Streaming. 2(1), 19–29.

Ingriana, A., Prajitno, G. G., & Rolando, B. (2024). THE UTILIZATION OF AI AND BIG DATA TECHNOLOGY FOR OPTIMIZING DIGITAL MARKETING STRATEGIES. International Journal of Economics And Business Studies, 1(1), 21–42. https://doi.org/10.1234/IJEBS.V1I1.1

Lawrence, C., & Meivitawanli, B. (2023). The Role of Parasocial Relationships, Congruence and Source Credibility in Indonesia: A Study on Tiktok Live Streaming Commerce in the Cosmetics Industry. Australasian Accounting, Business and Finance Journal, 17(5). https://doi.org/10.14453/aabfj.v17i5.05

Lenggihunusa, A. Y., Sanadi, E., Raharja, S. J., Auliana, L., & Hakim, M. A. (2024). ANALISIS PENGGUNAAN LIVE SHOPPING TIKTOK DALAM MENDORONG MINAT BELI KONSUMEN SKINTIFIC. JURNAL LENTERA BISNIS, 13(1). https://doi.org/10.34127/jrlab.v13i1.995

Li, Y., & Ng, Y. (2023). The Impact of E-commerce Livestreaming on the Purchasing Behavior of Chinese Nationals. Advances in Economics, Management and Political Sciences, 24(1). https://doi.org/10.54254/2754-1169/24/20230426

Ligaraba N, Mohammed A, Mohamed H. (2024). The effect of influencer interactivity on customer brand engagement: An interactivity theory perspective: The effect of influencer interactivity on customer brand engagement: An interactivity theory perspective. IROCAMM-International Review Of Communication And Marketing Mix (2024) 2(7) 105-127

Luo, X., Lim, W. M., Cheah, J. H., Lim, X. J., & Dwivedi, Y. K. (2023). Live Streaming Commerce: A Review and Research Agenda. Dalam Journal of Computer Information Systems. https://doi.org/10.1080/08874417.2023.2290574

Ma, L., Gao, S., & Zhang, X. (2022). How to Use Live Streaming to Improve Consumer Purchase Intentions: Evidence from China. Sustainability (Switzerland), 14(2). https://doi.org/10.3390/su14021045

Maha, V. A., Hartono, S. D., Prajitno, G. G., & Hartanti, R. (2025). E-COMMERCE LOKAL VS GLOBAL: ANALISIS MODEL BISNIS DAN PREFERENSI KONSUMEN. JUMDER: Jurnal Bisnis Digital dan Ekonomi Kreatif, 1(1), 21–44. https://doi.org/10.1234/JUMDER.V1I1.9

Mardhiyah, A. S. (2022). TECHNOLOGY’S ROLE IN RESHAPING THE E-COMMERCE LANDSCAPE. Artificial Intelligence Research and Applied Learning, 1(2). https://journal.dinamikapublika.id/index.php/aira

Monicha A, Sania F, Febriana P. (2023). TikTok Live Streaming Increases Sales and Engagement Brands in Indonesia. 37-48.

Monicha, A., Sania, F., & Febriana, P. (2023). Live Streaming TikTok Meningkatkan Penjualan dan Keterlibatan Merek di Indonesia. Dalam CONVERSE: Journal Communication Science (Nomor 1).

Mulyono, H. (2024). Pengaruh Diskon Tanggal Kembar Pada E-Commerce Terhadap Keputusan Pembelian | International Journal of Economics And Business Studies. International Journal of Economics And Business Studies (IJEBS), 1(1), 1–20. https://journal.dinamikapublika.id/index.php/IJEBS/article/view/2

Mulyono, H., Hartanti, R., & Rolando, B. (2025). SUARA KONSUMEN DI ERA DIGITAL: BAGAIMANA REVIEW ONLINE MEMBENTUK PERILAKU KONSUMEN DIGITAL. JUMDER: Jurnal Bisnis Digital dan Ekonomi Kreatif, 1(1), 1–20. https://doi.org/10.1234/JUMDER.V1I1.10

Nubli Adzhani, A., & Widodo, T. (2023). The Influence of Social Media Marketing on Consumer Brand Engagement (Adidas Study on Tiktok Application in Bandung City). Quantitative Economics and Management Studies, 4(6). https://doi.org/10.35877/454ri.qems2095

Orlando, F., & Fachira, I. (t.t.). International Journal of Current Science Research and Review The Influence of TikTok Hosts on Customer Trust and Engagement in the Live Streaming Shop for Men’s Grooming Products. https://doi.org/10.47191/ijcsrr/V6-i7-129

Puspita Safitri, D., Handayani Rinuastuti, B., & Putra Buana Sakti, D. (t.t.). Asian Journal of Management Entrepreneurship and Social Science The Influence Of Personal Brandıng And Lıve Streamıng On Impulse Buyıng Medıated By Consumer Trust Among Tıktok E-Commerce Users. https://ajmesc.com/index.php/ajmesc

Putri, L. W. B. (2022). TRACING THE DEVELOPMENT OF MARKETING IN THE AI ERA: A COMPREHENSIVE LITERATURE ANALYSIS. Artificial Intelligence Research and Applied Learning, 1(1). https://journal.dinamikapublika.id/index.php/aira

Rahardja, B. V., Rolando, B., Chondro, J., & Laurensia, M. (2025). MENDORONG PERTUMBUHAN E-COMMERCE: PENGARUH PEMASARAN MEDIA SOSIAL TERHADAP KINERJA PENJUALAN. JUMDER: Jurnal Bisnis Digital dan Ekonomi Kreatif, 1(1), 45–61. https://doi.org/10.1234/JUMDER.V1I1.6

Rivaldi, R., & Nasrudin Wibowo, S. (2024). THE INFLUENCE OF TIKTOK LIVE STREAMING, CONTENT MARKETING ON THE DECISION TO PURCHASE NIKE SHOES IN FEB UGJ STUDENTS. Dalam Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) (Vol. 7, Nomor 2).

Rolando, B. (2024). CULTURAL ADAPTATION AND AUTOMATED SYSTEMS IN E-COMMERCE COPYWRITING: OPTIMIZING CONVERSION RATES IN THE INDONESIAN MARKET. International Journal of Economics And Business Studies, 1(1), 57–86. https://doi.org/10.1234/IJEBS.V1I1.4

Rolando, B., & Ingriana, A. (2024). SUSTAINABLE BUSINESS MODELS IN THE GREEN ENERGY SECTOR: CREATING GREEN JOBS THROUGH RENEWABLE ENERGY TECHNOLOGY INNOVATION. International Journal of Economics And Business Studies, 1(1), 43–56. https://doi.org/10.1234/IJEBS.V1I1.3

Rolando, B., & Mulyono, H. (2025a). Diverse Learning Environments on Students Entrepreneurial Intentions. International Journal of Pedagogy and Teacher Education-9, 9(1), 119–137. https://doi.org/10.20961/ijpte.v9i1.98592

Rolando, B., & Mulyono, H. (2025b). E-Commerce as a Catalyst for Digital Economy Development: A Study of Marketing Strategies and Their Impact. Journal of Distribution Science, 23(4), 61–79. https://doi.org/10.15722/jds.23.04.202504.61

Rolando, B., Ariyanto, K., Alexia, K. R., & Hartanti, R. (2022). PERAN AI DAN BIG DATA DALAM MENGOPTIMALKAN STRATEGI PEMASARAN DIGITAL. Artificial Intelligence Research and Applied Learning, 1(1). https://journal.dinamikapublika.id/index.php/aira

Rolando, B., Chandra, C. K., & Widjaja, A. F. (2025). TECHNOLOGICAL ADVANCEMENTS AS KEY DRIVERS IN THE TRANSFORMATION OF MODERN E-COMMERCE ECOSYSTEMS. 1(2). https://journal.dinamikapublika.id/index.php/Jumder

Rolando, B., Widjaja, A. F., & Chandra, C. K. (2025). UNDERSTANDING FASHION PURCHASING DECISIONS: A SYSTEMATIC REVIEW OF CONSUMER BEHAVIOR IN RETAIL (Vol. 1, Nomor 1). https://journal.dinamikapublika.id/index.php/mosaic

Sabila, F. L., & Andni, R. (2023). Live Streaming Strategy on TikTok Shop Media in Increasing Sales of Areta Wholesale Negligee. Journal of Social Science Utilizing Technology, 1(2). https://doi.org/10.55849/jssut.v1i2.597

Saffanah, L., Handayani, P. W., & Sunarso, F. P. (2023a). Actual purchases on Instagram Live Shopping: The influence of live shopping engagement and information technology affordance. Asia Pacific Management Review, 28(2), 204–214. https://doi.org/10.1016/j.apmrv.2022.09.002

Saffanah, L., Handayani, P. W., & Sunarso, F. P. (2023b). Actual purchases on Instagram Live Shopping: The influence of live shopping engagement and information technology affordance. Asia Pacific Management Review, 28(2), 204–214. https://doi.org/10.1016/j.apmrv.2022.09.002

Salsabila, F., & Fitria, S. (t.t.). ANALISIS PERKEMBANGAN BISNIS SKINCARE DENGAN MENGGUNAKAN LIVE STREAMING TIKTOK SEBAGAI MEDIA PROMOSI (Studi Pada Brand Skincare Lokal Alldays). DIPONEGORO JOURNAL OF MANAGEMENT, 12(10). http://ejournal-s1.undip.ac.id/index.php/dbr

Setiawan, B. L. T. (2022). ANALISIS PERAN AUGMENTED REALITY (AR) DALAM PEMASARAN DAN DAMPAKNYA PADA PERILAKU KONSUMEN. Artificial Intelligence Research and Applied Learning, 1(1). https://journal.dinamikapublika.id/index.php/aira

Shen, Y. (2024). ANALYSIS OF MARKETING STRATEGY FOR LIVESTREAM OF E-COMMERCE PLATFORM USING TIKTOK AS AN EXAMPLE. The EUrASEANs: journal on global socio-economic dynamics, 1(44). https://doi.org/10.35678/2539-5645.1(44).2024.28-38

Tan, D. M. (2022). A SYSTEMATIC REVIEW OF THE AI-POWERED MARKETING REVOLUTION: FROM TRADITIONAL TO DATA-DRIVEN APPROACHES. Artificial Intelligence Research and Applied Learning, 1(2). https://journal.dinamikapublika.id/index.php/aira

Trifiyanto, K. (2024). The Effect of TikTok Live Streaming Shopping on Online Consumer Trust. Jurnal Ilmiah Manajemen Kesatuan, 12(5), 1813–1820. https://doi.org/10.37641/jimkes.v12i5.2532

Vo Minh, S., Nguyen Huong, G., & Dang Nguyen Ha, G. (2022). The role of social brand engagement on brand equity and purchase intention for fashion brands. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2143308

Wang, H. (2024). Exploring Brand Attachment Dynamics in Live Streaming Platforms: a TikTok Perspective in the Digital Knowledge Economy. Journal of the Knowledge Economy. https://doi.org/10.1007/s13132-024-01786-3

Widjaja, A. F. (2025). FACTORS INFLUENCING PURCHASE INTENTION IN E-COMMERCE: AN ANALYSIS OF BRAND IMAGE, PRODUCT QUALITY, AND PRICE. 1(3). https://journal.dinamikapublika.id/index.php/Jumder

Wijaya, A. J. (2022). PERAN DAN IMPLEMENTASI TEKNOLOGI KECERDASAN BUATAN DALAM PENGALAMAN KONSUMEN E-COMMERCE: SEBUAH TINJAUAN SISTEMATIS. Artificial Intelligence Research and Applied Learning, 1(1). https://journal.dinamikapublika.id/index.php/aira

Winata, V. (2022). OPTIMIZING BIG DATA PROCESSING THROUGH ARTIFICIAL INTELLIGENCE: A SYSTEMATIC LITERATURE REVIEW. Artificial Intelligence Research and Applied Learning, 1(2). https://journal.dinamikapublika.id/index.php/aira

Wongkitrungrueng, A., & Assarut, N. (2020). The role of live streaming in building consumer trust and engagement with social commerce sellers. Journal of Business Research, 117. https://doi.org/10.1016/j.jbusres.2018.08.032

Wongkitrungrueng, A., Dehouche, N., & Assarut, N. (2020). Live streaming commerce from the sellers’ perspective: implications for online relationship marketing. Journal of Marketing Management, 36(5–6). https://doi.org/10.1080/0267257X.2020.1748895

Xu, P., Cui, B. J., & Lyu, B. (2022). Influence of Streamer’s Social Capital on Purchase Intention in Live Streaming E-Commerce. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.748172

Yulian, D., & Krisnanto, U. (2022). Analisis Pengaruh Digital Marketing Melalui Media Sosial Terhadap penignkatan Brand Awareness Satisfaction dan Custoemr Loyalti Di PT Mayora Indah. Jurnal Riset Perbankan, Manajemen dan Akuntansi, 5(1).

Downloads

Published

2025-07-31
Loading...